Last updated: December 16, 2025
Welcome to Selzo, a commerce and store-building platform operated by Aivra (“Selzo”, “we”, “us”, “our”).
By creating an account, accessing, or using any Selzo services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Services.
You must create an account to use Selzo.
By registering:
The person or business that creates the account is the Account Owner and is fully responsible for:
You may add staff users based on your plan. You control their permissions, but you remain fully responsible for their actions.
Selzo reserves the right to:
We may offer similar services to competitors. Your confidential data is never shared with them.
You are solely responsible for:
Selzo is not a marketplace. All transactions occur directly between you and your customers. You must display Contact information, Refund & return policy, Shipping policy, and Terms & privacy policy on your store.
You may not use Selzo to sell illegal, restricted, or prohibited products, engage in fraud, phishing, deceptive practices, or violate intellectual property laws.
Prohibited items include, but are not limited to:
Violation of this section will result in immediate termination.
Paid plans are billed in advance. Fees are non-refundable. Failure to pay may result in account suspension or termination.
You are responsible for all applicable taxes, correct billing information, and charges incurred through your account. Selzo does not provide tax or legal advice.
Both parties agree to protect confidential information. Confidential information includes business data, technical details, customer information, and financial or operational data. Confidential information may only be disclosed if required by law.
To the maximum extent permitted by law, Selzo is not liable for loss of profits, data loss, indirect, incidental, or consequential damages arising out of your use of the Service.
In no event shall Selzo’s total liability exceed the amount paid by you to Selzo in the twelve (12) months preceding the claim.
You agree to indemnify Selzo against claims arising from your store, products, legal violations, or breach of these Terms.
Selzo shall not be liable for failure or delay caused by events beyond reasonable control, including natural disasters, government actions, internet failures, power outages, third-party service disruptions, or force majeure events.
Selzo does not guarantee uptime, availability, or uninterrupted access to the Services. Scheduled maintenance or emergency repairs may occur without notice.
You are solely responsible for maintaining independent backups of your data. Selzo is not responsible for accidental deletion or data loss.
Selzo does not provide legal, financial, tax, or business advice. Any insights, recommendations, or tools provided are for informational purposes only.
Selzo does not warrant that information, analytics, or outputs provided through the Services are accurate, complete, or reliable.
Selzo does not guarantee sales, traffic, conversions, or business success.
Experimental features may change, break, or be removed without notice and are used at your own risk.
AI-generated outputs (descriptions, images, insights) may be inaccurate and should be independently verified.
You retain ownership of content you upload. You grant Selzo a worldwide, royalty-free license to host, display, process, and promote your store (only to operate the platform).
All Selzo software, branding, UI, and code belong to us. You may not copy, reverse engineer, or misuse our IP.
Selzo may integrate third-party services (payments, analytics, messaging). Use is at your own risk, and third-party terms apply.
In case of conflict, third-party service terms shall govern your use of those services.
Selzo is not responsible for payment processing failures, chargebacks, settlement delays, funds holding, or actions taken by payment providers.
Services depend on third-party infrastructure (e.g., cloud providers) which may fail. Selzo is not liable for data loss or downtime caused by third-party services.
Any feedback you provide may be used freely by Selzo without obligation or compensation.
Selzo is not responsible for content posted by users and does not pre-screen or endorse such content.
Selzo may remove or restrict access to content at its discretion without obligation to provide notice or justification.
We respect intellectual property rights. If you believe content on Selzo infringes your rights, contact us with proof of ownership. We will respond to valid notices, which may include removing content or terminating repeat infringers without liability.
Our use of personal data is governed by our Privacy Policy.
You may not knowingly collect data from minors without legal consent as required by applicable laws.
Data retention is governed by our Privacy Policy and internal policies.
While Selzo implements reasonable security measures, you are responsible for securing your own devices, passwords, and access credentials.
Excessive, abusive, or automated usage may result in throttling, suspension, or termination.
You may terminate your account anytime. We may suspend or terminate accounts for violations of these Terms, illegal activity, or non-payment.
Upon termination, access ends immediately, data may be deleted, and outstanding fees remain payable.
Accounts inactive for a prolonged period may be suspended or deleted, and data may be permanently removed.
You may not use Selzo if you are subject to trade sanctions or export restrictions under applicable laws.
You are solely responsible for chargebacks, refunds, and payment disputes initiated by your customers.
Selzo may suspend accounts during investigations into suspected violations.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your use of Selzo (collectively, a “Dispute”) shall be resolved exclusively through binding arbitration, and not in any court of law.
All Disputes shall be finally settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India).
You and Selzo expressly waive the right to file or participate in any lawsuit, civil action, or court proceeding, except where arbitration is not legally permitted.
Courts shall not have jurisdiction over any Dispute, except for:
All Disputes must be brought only on an individual basis.
You agree that:
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
This arbitration agreement shall survive termination of your account and these Terms.
Nothing in these Terms creates any partnership, agency, employment, or joint venture relationship between you and Selzo.
Selzo may assign these Terms as part of a merger, acquisition, or asset sale without notice.
By creating an account, you consent to receive transactional and service-related communications via email or SMS.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Section headings are for convenience only and do not affect interpretation.
In addition to the arbitration agreement, certain sections survive termination, including Fees, Intellectual Property, Limitation of Liability, Indemnification, Confidentiality, and Governing Law.
We may update these Terms from time to time. Material changes will be notified via email or dashboard notice. Continued use of the Services after updates constitutes acceptance of the updated Terms.